size up complex situations, generate insights and rapidly make the right decisions.
And one expert can do the work of many ordinary employees.
The Old Paradigm for improving judgments and decisions is share knowledge, information and data. Today those resources are readily available through the internet and big data. However, the ability to correctly identify, analyze and use relevant knowledge, information and data is not available. And according to the Harvard Business Review 2012 article Data Is Useless Without the Skills to Analyze It, the standard way of training cannot be used to develop the necessary reasoning skills.
The dilemma: The ability to accurately identify and correctly use relevant knowledge, information, data and cues from tacit interactions to consistently make the right decisions requires expert reasoning skills. But there are only a few experts. And because the superior reasoning of experts is automatic thinking that has become a part of their unconscious minds through years of experience, experts are unaware of their reasoning and cannot explain it to others. That means an expert’s reasoning has been unknown and unavailable to be taught, transferred or shared with others. Expert reasoning is often called intuition by scientists; research has shown that it is not an innate talent or skill. Employees must develop it on their own over many years of trial and error experience. As a result, most employees have never become experts.
The new paradigm for improving judgments and decisions is capture, document and share expert reasoning. MIP’s proprietary new paradigm methodology -- Thought Process Optimization® (TPO) – does what has not been possible under the old paradigm. With TPO the automatic thinking of experts can be captured and documented and shared with others. When novice and other employees use an expert’s documented reasoning, they can perform like experts in days or weeks instead of years. This provides the insights, innovation and competitive advantage needed to improve sales, market share and profitability.